Refund Policy

This Refund Policy governs all services provided by BigBrowser ("Company," "we," "us," or "our") related to website design, development, hosting, and digital services performed for clients and their respective websites.

Due to the customized, labor-intensive, and digital nature of our services, all payments made to BigBrowser are final and non-refundable, except where required by applicable law.

By purchasing our services, signing an agreement, or submitting payment, you agree to this Refund Policy.

1. Nature of Services

BigBrowser provides custom website design, development, strategy, and hosting services for client-owned websites.

All services involve substantial upfront time, technical setup, creative effort, planning, and allocation of resources. Because these services are custom-built for each client, they cannot be resold or reused once work begins.

Accordingly, all payments are non-refundable.

2. No Refund Policy

The following payments are strictly non-refundable:

• Deposits
• Monthly subscription payments
• Upfront (pay-in-full) project payments
• Hosting and maintenance fees
• Setup fees
• Consultation or strategy fees

No refunds will be issued for:

• Change of mind
• Business closure
• Financial hardship
• Delays caused by the client
• Subjective dissatisfaction
• Failure to use the completed website
• Lack of expected business results

Work is considered "commenced" once onboarding, planning, consultation, design, development, research, or technical setup has begun.

3. Website-as-a-Service (WaaS) – 12-Month Commitment

If you enter into a 12-month service agreement with BigBrowser:

• You agree to remain financially responsible for the full 12-month term.
• Early cancellation does not release you from your contractual payment obligation.
• If you terminate before the end of the 12-month term, the remaining balance becomes immediately due as an Early Termination Fee.
• No prior payments will be refunded under any circumstances.

Failure to complete required payments may result in:

• Immediate suspension of services
• Website takedown
• Termination of hosting
• Collections action
• Legal enforcement

4. Upfront (Pay-in-Full) Projects

For clients who choose to pay upfront:

• Payments are non-refundable once work has begun.
• Cancellation after commencement does not entitle the client to a partial or full refund.
• If the client stops responding, the project may be paused. Payments made are non-refundable.
• BigBrowser reserves the right to invoice for work completed up to the date of abandonment.

5. Hosting & Post-Term Services

• Hosting services are billed monthly and are non-refundable.
• No prorated refunds will be issued for mid-cycle cancellations.
• Websites will remain live until the end of the paid billing period.
• Failure to pay may result in immediate suspension or permanent removal of hosting services.
• BigBrowser is not responsible for data loss after hosting termination unless otherwise agreed in writing.

6. Chargebacks & Payment Disputes

By purchasing services from BigBrowser, you agree not to initiate chargebacks or payment disputes without first contacting us to attempt resolution.

Improper chargebacks for validly delivered services constitute a breach of this agreement.

BigBrowser reserves the right to:

• Submit evidence of service delivery and agreement acceptance to payment processors
• Recover disputed amounts
• Pursue collections or legal remedies
• Seek reimbursement for fees, damages, and legal costs where permitted by law
• Immediately terminate all services

7. No Performance Guarantees

BigBrowser does not guarantee:

• Specific revenue increases
• Lead generation results
• Search engine rankings
• Conversion rates
• Business success

Unless explicitly stated in a signed agreement, all services are provided on a best-effort basis.

Dissatisfaction with aesthetic preferences, business outcomes, or subjective expectations does not constitute grounds for a refund.

8. EU/UK Consumers – Waiver of Right of Withdrawal

If you are located in the European Union or United Kingdom:

• You expressly consent to immediate commencement of digital services upon purchase.
• You acknowledge that you waive your 14-day statutory right of withdrawal once performance has begun.
• In accordance with Article 16(m) of Directive 2011/83/EU (or applicable UK equivalent), no refunds will be issued after services have commenced.

9. Limitation of Liability

To the maximum extent permitted by law, BigBrowser's total liability for any claim arising out of or relating to our services shall not exceed the total amount paid by the client in the three (3) months preceding the claim.

Under no circumstances shall BigBrowser be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or business interruption.

10. Governing Law

This Refund Policy shall be governed by and interpreted under the laws of England and Wales, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the courts located in England and Wales.

11. Acceptance of Policy

By submitting payment, signing an agreement, or continuing to use our services, you acknowledge that:

• You have read and understood this Refund Policy.
• You agree to be legally bound by it.
• You understand that all payments are final and non-refundable.

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